Learning

Personal Development Courses– KSF Band 5-8+  
Designed to help you improve your personal efficiency and communication skills

• Excellence through People
• Exceptional Customer Care in the NHS
• Outstanding Patient Care in the NHS
• NHS Understanding Medical Terminology
• NHS Mental Health Medical Terminology
• Effective Meetings and Minute Taking
• Running Effective Meetings
• The Professional Receptionist
• Telephone Techniques
• Delivering a Winning Presentation
• Counselling Skills in the NHS Workplace
• Talent Management
• Diversity Awareness
• Effective Supervisory Skills
• Working with Assertiveness
• Working with Stress
• Effective Communication Skills
• Conflict Resolution NHS National Syllabus
• The Executive Secretary/PA
• Handling Complaints
• Better Business Letters
• Dealing with Violence and Aggression
• Managing Difficult and Demanding People
• Successful Internal Job Interviews
• Time Management
• Effective Report Writing
• Harassment & Bullying
• KSF ReviewEE NHS Syllabus
• KSF ReviewER NHS Syllabus

To view course outline email: info@activitygroup.co.uk

Management & Clinician Development – KSF Band 5-8+
Courses designed to maximise your personal performance, your team and your organisation

• Improving Team Performance
• Investigation Skills for Managers
• Developing Leaders within the NHS
• Leadership & Talent Management
• Leading & Motivating Change
• Thinking & Behaving in Business Like Ways
• New Ways to Work
• Getting the Best from People
• Maximising Your Potential
• Operational Service Management Development
• Competence Centred Recruitment & Selection
• The Real Value of Customer Service
• People & Team Building
• Succession Planning
• Change Management
• Developing People & Planning
• Successful Coaching & Mentoring Skills
• Managing Change & Communication
• Developing Interpersonal Skills
• Staff Motivational Skills
• NHS Management Negotiation Skills
• Performance Management
• Project Management for Managers
• Leadership & Motivating Skills
• Managing Conflict
• Managing Information & Communication
• Developing People & Planning Work
• Planning to Meet Customer’s Needs
• Improving Communication & Negotiation Skills
• Developing yourself in a Management Role
• Contributing to Quality Management
• Personal Development

To view course outline email: info@activitygroup.co.uk

HR & Training
Courses designed to enable you to gain, train and retain the right people

• Career Development & Support Services
• Organisational Mystery Shopping
• Appraisal Design & Implementation
• Effective Interviewing Skills
• Effective Appraisals
• Train the Trainer
• Outplacement & Career Coaching
• Mediation Skills for HR Personnel
• Deployment Services

To view course outline email: info@activitygroup.co.uk

Sales & Business Development
Consultancy services to help you unlock your business potential, create more sales, increase profits, motivate, mentor, energise your staff and retain and grow your customer base

• Business Start Up
• Company MOT
• Small Business Mentoring
• Sales Consultancy
• Sales Training
• Business Rescue
• Team Building & Motivation
• Business Coaching
• Marketing your Business
• Customer Service Excellence

To view course outline email: info@activitygroup.co.uk